Business Intelligence Executive
Business Intelligence Executive
Department: Business Intelligence
Reports to: Chief Information Officer (CIO)
A dynamic debt is looking for a highly skilled and innovative Business Intelligence Executive. This role is pivotal in enhancing the company’s data strategy and technology stack, integrating advanced AI capabilities to optimize operations and drive data-driven decision-making. The ideal candidate will possess a blend of analytical skills, business acumen, technical expertise, and experience with AI technologies. Salary is commensurate with experience.
Key Responsibilities:
Data Analysis and Reporting:
- Develop and maintain dashboards, reports, and data visualizations to support business operations and strategic decision-making.
- Analyze complex data sets to identify trends, patterns, and actionable insights.
- Present findings and recommendations to senior management and stakeholders clearly and concisely.
AI and Technology Advancement:
- Lead initiatives to integrate AI and machine learning technologies into the BI framework.
- Collaborate with IT and data science teams to develop and deploy AI models that improve debt collection strategies and customer interactions.
- Stay updated with the latest advancements in AI and BI technologies and assess their potential impact on the business.
Data Management:
- Ensure data integrity, accuracy, and security across all BI and AI platforms.
- Manage data warehousing solutions and ETL processes, optimizing data storage and retrieval.
- Collaborate with IT to maintain robust data infrastructure.
Strategic Planning:
- Partner with senior leadership to identify business intelligence and AI needs and priorities.
- Develop and implement BI and AI strategies that align with organizational goals and enhance debt collection performance.
- Monitor industry trends and advancements in BI and AI tools and technologies.
Project Management:
- Lead BI and AI projects from inception to completion, ensuring timely delivery and stakeholder satisfaction.
- Coordinate with cross-functional teams to gather requirements and deliver innovative solutions.
Performance Measurement:
- Define and track key performance indicators (KPIs) to measure business performance and the impact of AI initiatives.
- Provide insights on business performance and recommend improvements based on data analysis.
Qualifications:
Education:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
Experience:
- Minimum of 5 years of experience leading business intelligence teams and achieving organizational objectives in business intelligence.
- Proven experience with BI tools such as Power BI or similar platforms.
- Strong background in data warehousing, SQL, and ETL processes.
- Experience with AI and machine learning technologies and their application in business contexts.
- A solid understanding of contact center processes and technology is advantageous.
Skills:
- Exceptional analytical and problem-solving skills.
- Proficient in data visualization and reporting techniques.
- Strong project management skills with the ability to handle multiple projects simultaneously.
- Excellent communication and presentation skills.
- Ability to work collaboratively in a team environment and with stakeholders at all levels.
Technical Proficiency:
- Advanced knowledge of SQL and database and data warehouse management.
- Familiarity with programming languages such as Python or R, and AI frameworks.
- Experience with cloud-based BI and AI solutions is desirable.
Personal Attributes:
- Detail-oriented with a high level of accuracy.
- Proactive and self-motivated with a strong desire to learn and innovate.
- Ability to adapt to changing business needs and work under pressure.
