Mid-Level Infrastructure Engineer – Cape Town

Our client in Cape Town is looking for a dynamic, experienced, and committed Infrastructure Support Engineer to perform a key role in the maintenance, growth, and support of their cloud infrastructure client services.

 

This position is hybrid but candidates must live in the Cape Town area to get to the office as and when needed.

 

 

• Daily collaboration with Support Team (T1s) to assist with ticket resolution and guide escalations and responses/updates

• Review or reported issue, replication, assisting T1s and advising troubleshooting

• Thorough understanding of Support Standard Operating Procedures and adherence to these

• Logical and thorough troubleshooting to identify root causes

• Manage response times according to SLAs

• Maintain deep knowledge of our solutions to act as escalation expert for Support

• Infrastructure Maintenance including system performance monitoring, system backups, and proactive Problem management

• Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes

• Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers.

• Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes

• Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to Architecture

 

 

Experience and Skills Advantageous  

 

Experience and Skills required  

 

Qualifications Required  

  

Qualifications Advantageous  

 

 

Shortlisted candidates will be contacted.