Mid-Level Network Engineer – Durban

Responsibilities:

Installing, configuring, and maintaining, Enterprise Cisco Network Devices, Local and Wide area networks, Fortigate Firewall, Security and Proxy Services. Backup Appliances, applications, and other peripherals that integrate with LAN/WAN.
Monitoring and maintaining Cisco Switching and Routing Infrastructure, Windows Enterprise Servers, VMware vSphere, vCenter, and VMView Platforms. Backups and Replications, VoIP Infrastructure.
Implementing effective measures to protect systems and applications.
Communicate effectively with clients and key stakeholders.
Resolving reactive day-to-day internal and external client-related issues.
Mentoring and assisting Junior Engineers
Engage with other IT and Project teams for on-going projects.
Ensure client systems remain stable and requirements are continuously met.
Ensure ticket SLAs, deliverables and projects are met timeously.
Communicate effectively with clients and key stakeholders.
Resolving reactive day to day internal and external client related issues.
Provide 2nd level support.
Grow, mentor, and upskill desktop and level 1 support teams.
Communicates as well as adheres to relevant CCI policies, compliance policies, legislation, regulation, and client obligations.
Enables and empowers the team to implement/execute a strategic vision or change for the better

Requirements:

IT Diploma/ Degree with 8 Years’ experience
Cisco CCNP/CCIE R&S
Fortinet NSE7
NSE5 or equivalent Network Security Experience
Experience with Enterprise level networks.
Experience within the Contact Centre environment is desirable.
Attention to detail, drive, and high level of customer service. An overall hard-working individual
Excellent communication skills, both written and oral.
Must be proactive in anticipating the complexities around changes within the infrastructure.

Skillset: