Quality Supervisor – Durban
Quality Supervisor
To ensure Quality compliance to various standards and company procedures through effective supervision of the Quality department.
Internal Quality Management
- Monitor and implement internal quality strategy i.e. internal defects, INCRs;
- Maintain QMS certification with LPCB;
- Monitor and ensure reduction in external NCRs;
- Ensure compliance to quality standards and facilitate BIQ training;
- Ensure regular quality audits are conducted i.e. destructive testing and monitoring;
- Monitoring internal DPUs and ensure internal audit schedule is maintained;
- Ensure QMS documentation management system is maintained and easily accessible;
External Quality Management – NCR’s
- Monitor and implement internal quality strategies to reduce External Customer Non-Conformances emanating from the Factory
- Direct Liaison with Customers on NCR concerns in resolving Concerns
- Maintain the NCR Testing Section and Store
- Compile reports on defects and report to the various departments on returned units
Incoming Goods Quality Inspection
- Monitor and implement Goods Receiving Quality inspections on all incoming Materials
- Compile reports on material defects and relay findings to the relevant department managers
- Monitor and ensure reduction in external NCRs as a result of poor quality incoming Materials
- Ensure compliance to quality standards and facilitate BIQ training;
- Ensure regular quality audits are conducted i.e. destructive testing and monitoring
People Development
- Develop, conduct and facilitate all Quality related training for the organisation;
- Track and maintain training matrix for all employees;
- Monitor contractors on-site and ensure compliance to procedures and standards;
Engineering Change Management
- Ensure an efficient Engineering Change Management Process relating to Quality.
- Complete and submit Quality check sheets for approval;
- Develop quality requirements for new or modified equipment and monitor process;
Department Management
- Compile and monitor all Quality related information and status updates for timeous review when required;
- Supervision of employees;
- Compile KPI’s for all employees;
- Compile monthly reports on progress against KPI’s;
- Establish and manage document storage system and archiving.
- Coach and mentor direct reports to ensure personal development of team members;
- Ensure staff development so that the required expertize and skills are maintained;
- Ensure effective leave and absentee management
- Investigate and resolve performance issues timeously
- Foster a culture of teamwork and understanding
- Ensure the team understand and protect the confidentiality of information
- Compile Daily reporting of Quality KPIs;
Project Management
- Support project briefs, timing plans and budgets for new projects
- Define inputs, activities and outputs
- Ensure effective and efficient completion of projects
- Effective communication and reporting of project progress against timing plans to affected staff and management
Minimum Requirements
- Relevant Technical Qualification, National Diploma or Degree in the Mechanical field coupled with a Quality qualification.
- Ideally at least 5 years’ Quality experience in a manufacturing or related environment
- Thorough knowledge of all legislative and regulatory requirements
- Extremely proficient in audit methodologies and procedures
- Excellent report writing skills
- Excellent assertiveness skills
- Excellent root cause analysis and problem-solving skills
- Extremely high attention to detail and procedural
- Ability to communicate and build relationships at all levels of the organisation;
- Highly structured and detail oriented with the ability to follow tasks through to completion
- Self-starter – has the ability to work unsupervised and manage own time and activities
- Strong facilitation skills
- Excellent negotiation skill
