Field Network Engineer (JHB / DBN)

Field Network Engineer (JHB / DBN)

IT
Gauteng ~ KZN

Field Network Engineer (JHB / DBN)
 
 
    • The role is client focused and action orientated
    • Travel to selected client branches to perform Audits, Consultations and to complete general networking tasks
    • Presenting design recommendations where the regional office or branch does not comply with the standard of the customer Rotation’s standby
    • Being responsible for maintaining strong client satisfaction metrics in relation to the projects, service level agreements and general interactions with the client, where these are delivered and managed by the various divisions within the company and its subsidiaries
    • Being accountable for the coordination of all client engagements and interactions by the associated Managed Service Centre and Professional Services teams
    • Responding to any faults reported to the service desk for the region and ensuring that these are completed in accordance with the client SLA
    • Preparation of documentation and design management including diagrams and configurations
    • Network tasks (housekeeping) and preventative maintenance Customer relationship management
    • Managing client escalations —status notifications, fault reporting, follow-ups
    • Report generation as defined by the relevant SLA, or as these pertain to specific scopes of work
    • Adhering to all in house and customer processes and procedures as defined and amended from time
 
Requirements:
    • Matric + Tertiary Qualification
    • Minimum 3 years’ experience in Retail Network / IT Support advantageous
    • IT Certifications (CompTIA A+, N+, MCSE, Cisco, Fortinet)
    • Experience with Network setup Cabling,
    • Experience Retail POS installation and maintenance and support  
    • Must be prepared to work standby and respond to urgent and immediate client support requests