IT Support Engineer – Remote
IT
If you are a driven IT professional, with experience dealing with clients remotely, then this is a superb opportunity to upgrade your knowledge and make use of your skills!
Our client in the UK is looking for a sharp, technically astute, articulate, quality-driven, customer-focused IT Support Engineer to join their growing SA Remote Support Team.
The company offers excellent development opportunities, while working alongside a team of brilliant and tech-savvy professionals. You will work in a fast-paced environment, delivering high quality support to clients.
Main Responsibilities:
- Provide IT support to customers in a professional and friendly manner.
- Answering the Helpdesk Support phone calls, texts, tickets and chats.
- Work alongside senior engineers on projects.
- Resolve tickets and ensure they are completed within SLA’s.
- Fully document all troubleshooting steps and create knowledge base articles of resolutions.
- Monitor system alert tickets and be proactive in remediation of issues.
- Remotely troubleshoot and quickly diagnose issues.
- General user support for office applications, MS Office, Windows 10, iPhone / iPad and Corporate Mobile device/Smart Phone Support.
- Support and management of multi-function devices.
- Actively seeking opportunities to improve client’s IT systems and IT operations.
- Maintaining strong client relationships and delivering excellent customer service.
- Problem solving and good decision making is an essential part of this role.
You need to be:
- Relentlessly seeking your passion
- Dedicated to caring for others
- Eager to learn and loves teamwork
Do you tick the below boxes? We want to hear from you!
- Min 2 years’ experience working in a similar IT based Service Desk role.
- Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable, but not necessary if you know your stuff!
- Previous experience working in an MSP (an advantage)
- Experience in working in a high pressurised environment and ability to multitask.
- Excellent understanding of a Service Desk environment.
- Customer focused with excellent customer service skills.
- Ability to work within a team.
- Demonstrated ability to quickly grasp and evaluate new systems/products.
- Ability to communicate technical information to non-technical people.
- Results focused, competitive drive and ability to work under pressure.
- A service orientated attitude – you do what it takes to get the job done correctly.
- Excellent analytical and problem-solving skills.
