Technical Account Manager (Remote)

Technical Account Manager (Remote)

IT ~ Sales
KZN

Our client in the UK is looking for an experienced Technical Account Manager to join their team.
 
(This will be a remote WFH role)
 
 
Key Responsibilities
  • Day to day management of the relationship with clients within your portfolio. Build and maintain a strong and long-lasting relationship with key contacts.  
  • Conduct at least quarterly account management meetings with key client stakeholders.
  • Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
  • Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.  
  • Identify and target areas for new sales leads and offerings within The company’s portfolio.
  • Use internal software and systems to communicate with clients and quote managed services, equipment, and infrastructure.
  • Liaise with suppliers to place orders for managed services, equipment, and infrastructure.
  •  Work alongside our senior engineers to source the best solution for our clients’ needs.
  • Ensure that the department documentation and knowledge base is as comprehensive as possible.  
 
Additional Job Tasks and Responsibilities
  • General administrative duties.
  • Strong understanding of the technical platforms and infrastructure used within the SME market.
  • Experience of working in a professional business and office environment.
  • Experience working with Microsoft 365 and any Server Platforms.  
  • Strong communication skills and a proven ability to deal with professionals at different levels.
  • Attention to detail and ability to work on own initiative and independently.
  • Excellent organisational and time management skills.
 
Desirable Experience and Competencies
  •  Experience of working within the Managed Service Provider/Technology sector
Experience of dealing with business requirements and clients over the phone.
 
Apply below.